Safe for All Charter

Our area is a popular tourist destination and each year we welcome visitors from all over the world. During the pandemic of 2020/21 of course all activity ceased. When lockdown eased and we were able to welcome visitors once again, businesses, hospitality venues and residents were keen to ensure that everyone remained safe. UCT took action by working with other Highland areas, businesses and individuals to survey local experiences and ideas. From this, the ‘Safe for All Charter’ was produced and widely distributed throughout the community, helping to promote and communicate the importance of safe behaviour by visitors and residents alike.

Community Information & Support – Covid-19

During the pandemic, UCT chaired cross-community calls via Zoom, where key local organisations, groups and individuals shared information and collaborated on the best way to support vulnerable residents and members of the community. An information sheet was produced and delivered to every household across the whole area – as shown below. We are keeping this information live on the website at present as it contains many useful contact numbers.:

Local Support

Name/Group Purpose/DescriptionContact Number/info
Highland Council Helpline (free)Get advice/ask for assistance on benefits, education & social care etc. You can also register as a volunteer. General Covid-19 support line. Mon-Fri 8am-6pm.  0300 303 1362
Ullapool Community TrustActing as anchor organisation and central point of information to help coordinate the local community response to Covid-19.01854 613879
Ullapool Medical PracticeHere to deal with all concerns and the out of hours service remains unaffected. If you
require an appointment, telephone and video consultations are offered in the first
instance, with face to face appointments or home visits where clinically appropriate.
Website and Facebook pages are updated regularly but all patient enquiries should
be directed to the phone number or email. The front door may be locked but
Ullapool Medical Practice is open.
Dial 111 if you are concerned about Covid-19 symptoms.
01854 612015
For latest Covid-19 medical advice
Health and
Social Care
For all enquiries for the following services; Care at Home, District Nurses,
Occupational Therapy, Physiotherapy, Social Work, Technology Enabled Care (Tele care), Wiltshire Farm Foods, Handyperson Service, other Welfare Agencies.
Please contact the Single Point of Contact.
01471 820174
Out of Hours Social Work: 0845 769 7284

Local Support Continued

Name/Group Purpose/DescriptionContact Number/info
Boots PharmacyNow offering a prescription delivery service for those unable to
collect themselves. Due to high demand, please only use as a last resort.
01854 612114
Highland Community Broadband covers Ullapool, Lochbroom, Little Lochbroom,
Gruinard Bay, Coigach, Strathkanaird and Elphin. We are now accepting and
installing new customers.
To find out more call
01854 335011
Local Community Hub Highland Council has set up a Local Community Hub to distribute regular
ready meals and support to the most vulnerable and at-risk people within
this region. Call the Highland Council Helpline now if you need assistance.
0300 303 1362
Lochbroom Community CouncilActing as a liaison between the local authority, central government and
the community.
Parish HubWith the relaxation of Covid Lockdown restrictions in May 2021 the Parish Hub
reduced its activity. Food will continue to be available from the Community
Pantry and practical help from the Highland Council. However if you still feel in
need do contact us.
Ruth 01854 612790
Yvonne 01854 612789
Robbie 01854 612749
Pam 01854 613736
Rev. Heidi 01854 612360
Scoraig Sea TaxisScoraig Sea Taxis, operates the postal ferry crossing on Mon, Wed and Fri;
10.25am Scoraig arriving 10.45am Badluarach Jetty.
Laide Store and Post office is supplying food and fuel to the Scoraig community.
Post Boat: Jonah 07730 422718
Lisa Grant 07720 862001
Gairloch and Loch
Ewe Action Forum
Offering a telephone befriending service for Wester Ross including Lochbroom
area. If you or someone you know could benefit please get in touch.

01445 712071
Contact Kelly:

Ullapool COVID-19 Business Support GroupUp to date information via Facebook for self-employed and small business support, including UK and Scottish government offers of loans and grants.
Ullapool COVID-19 Mutual AidLatest Information about staying safe, plus offers of help from local volunteers.

Ullapool High SchoolChildcare for key workers – Registration through the Highland Council.0300 303 1362
Advice is available here:
Ullapool NewsProviding weekly community news and information.01854 613334
Welcome UllapoolActing as voice for the tourist industry in the Lochbroom Community Council area. Advice for members on available assistance and information for tourists on when it will be safe to visit

Individual/ Business Support

Name/Group Purpose/DescriptionContact Number/info
Scottish Gov
Support: Covid-19
Latest information & advice on COVID-19 plus links to up to
date support for businesses
and individuals.
Business AdviceAdvice helpline for those running a business. Open Monday to Friday,
8.30am to 5.30pm. Select option 1 to speak to the Covid-19 team.
The website has links to support packages. Business Gateway also have a helpline.
0300 303 0660
The Business Gateway Highland team
can be contacted on 01463 896759
Ross & Cromarty Citizens Advice BureauHere to help you with problems when you aren?t sure of whereto go or who to turn to. Free, impartial, independent and confidential advice is offered to anyone in our community who is in need. This includes help and information on benefits, work, debt and money, consumer issues, housing family, law and courts, immigration and health. The website provides useful links and there is also a helpline if you need to talk to someone.01349 864850 or 01349 883333
(Highland Council)
If you fall within one of the groups recommended to shield and need support, call the Highland Council.01349 886669
Highland Third Sector InterfaceHTSI is an independent charity that is coordinating the volunteer response to Covid-19.0131 474 8000

National Helplines

Name/Group Purpose/DescriptionContact Number/info
Alcoholics Anonymous24hr Helpline to talk to a trained councillor to help you deal with your problems0800 9177650
ChildlineHelpline for children and young people up to 18 years to talk to trained councillor to help you deal with your problems0800 11 11
Women’s Aid Outreach ServiceConfidential information if you are suffering from domestic abuse or need a safe place to stay07715 532 979 or 01349 863 568
Al-Anon Family HelplineHelps relatives, friends and colleagues of problem drinkers.020 7403 0888
Know the Scoreinformation about illegal drugs0800 587 5879
MS SocietyHelp for information and emotional support0808 800 8000
The SamaritansThe Samaritans ? Listen and support anyone of any age about anything. No worry, no anxiety, no feeling too trivial. If it matters to you, then talking may help116 123 free of charge
Alzheimer ScotlandAction on dementia with 24hr helpline0808 808 3000
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