Safe for All Charter
Our area is a popular tourist destination and each year we welcome visitors from all over the world. During the pandemic of 2020/21 of course all activity ceased. When lockdown eased and we were able to welcome visitors once again, businesses, hospitality venues and residents were keen to ensure that everyone remained safe. UCT took action by working with other Highland areas, businesses and individuals to survey local experiences and ideas. From this, the ‘Safe for All Charter’ was produced and widely distributed throughout the community, helping to promote and communicate the importance of safe behaviour by visitors and residents alike.
Community Information & Support – Covid-19
During the pandemic, UCT chaired cross-community calls via Zoom, where key local organisations, groups and individuals shared information and collaborated on the best way to support vulnerable residents and members of the community. An information sheet was produced and delivered to every household across the whole area – as shown below. We are keeping this information live on the website at present as it contains many useful contact numbers.:
https://www.ullapoolcommunity.org/wp-content/uploads/2021/06/May-2021-FINAL-UCT-Covid19.pdf
Local Support
| Name/Group | Purpose/Description | Contact Number/info |
| Highland Council Helpline (free) | Get advice/ask for assistance on benefits, education & social care etc. You can also register as a volunteer. General Covid-19 support line. Mon-Fri 8am-6pm. | 0300 303 1362 |
| Ullapool Community Trust | Acting as anchor organisation and central point of information to help coordinate the local community response to Covid-19. | 01854 613879 info@ullapoolcommunity.org |
| Ullapool Medical Practice | Here to deal with all concerns and the out of hours service remains unaffected. If you require an appointment, telephone and video consultations are offered in the first instance, with face to face appointments or home visits where clinically appropriate. Website and Facebook pages are updated regularly but all patient enquiries should be directed to the phone number or email. The front door may be locked but Ullapool Medical Practice is open. Dial 111 if you are concerned about Covid-19 symptoms. | 01854 612015 nhsh.gp55451-admin@nhs.scot http://www.ulladocs.co.uk For latest Covid-19 medical advice https://www.nhsinform.scot/ https://www.facebook.com/ ullapoolmedicalpractice/ |
| Health and Social Care | For all enquiries for the following services; Care at Home, District Nurses, Occupational Therapy, Physiotherapy, Social Work, Technology Enabled Care (Tele care), Wiltshire Farm Foods, Handyperson Service, other Welfare Agencies. Please contact the Single Point of Contact. | 01471 820174 nhsh.singlepointofcontact slwr@nhs.scot Out of Hours Social Work: 0845 769 7284 |
Local Support Continued
| Name/Group | Purpose/Description | Contact Number/info |
| Boots Pharmacy | Now offering a prescription delivery service for those unable to collect themselves. Due to high demand, please only use as a last resort. | 01854 612114 |
| Highland Community Broadband | Highland Community Broadband covers Ullapool, Lochbroom, Little Lochbroom, Gruinard Bay, Coigach, Strathkanaird and Elphin. We are now accepting and installing new customers. | To find out more call 01854 335011 info@hcbroadband.co.uk |
| Local Community Hub | Highland Council has set up a Local Community Hub to distribute regular ready meals and support to the most vulnerable and at-risk people within this region. Call the Highland Council Helpline now if you need assistance. | 0300 303 1362 |
| Lochbroom Community Council | Acting as a liaison between the local authority, central government and the community. | chairlochbroomcc@gmail.com |
| Parish Hub | With the relaxation of Covid Lockdown restrictions in May 2021 the Parish Hub reduced its activity. Food will continue to be available from the Community Pantry and practical help from the Highland Council. However if you still feel in need do contact us. | Ruth 01854 612790 Yvonne 01854 612789 Robbie 01854 612749 Pam 01854 613736 Rev. Heidi 01854 612360 |
| Scoraig Sea Taxis | Scoraig Sea Taxis, operates the postal ferry crossing on Mon, Wed and Fri; 10.25am Scoraig arriving 10.45am Badluarach Jetty. Laide Store and Post office is supplying food and fuel to the Scoraig community. | Post Boat: Jonah 07730 422718 Lisa Grant 07720 862001 lisafgrant5@gmail.com |
| Gairloch and Loch Ewe Action Forum (GALE) | Offering a telephone befriending service for Wester Ross including Lochbroom area. If you or someone you know could benefit please get in touch. | 01445 712071 Contact Kelly: volunteering@galeteam.co.uk |
| Ullapool COVID-19 Business Support Group | Up to date information via Facebook for self-employed and small business support, including UK and Scottish government offers of loans and grants. | https://www.facebook.com/groups/ 299599157684472/ |
| Ullapool COVID-19 Mutual Aid | Latest Information about staying safe, plus offers of help from local volunteers. | https://www.facebook.com/groups/ 2511019759227127/ |
| Ullapool High School | Childcare for key workers – Registration through the Highland Council. | 0300 303 1362 Advice is available here: https://www.highland.gov.uk/news/article/12422/key_worker_hubs |
| Ullapool News | Providing weekly community news and information. | 01854 613334 https://www.theullapoolnews.co.uk/ |
| Welcome Ullapool | Acting as voice for the tourist industry in the Lochbroom Community Council area. Advice for members on available assistance and information for tourists on when it will be safe to visit again. | angela.g.ford@gmail.com https://www.ullapool.com/ |
Individual/ Business Support
| Name/Group | Purpose/Description | Contact Number/info |
| Scottish Gov Support: Covid-19 | Latest information & advice on COVID-19 plus links to up to date support for businesses and individuals. | https://www.gov.scot/coronavirus-covid-19/ |
| Business Advice | Advice helpline for those running a business. Open Monday to Friday, 8.30am to 5.30pm. Select option 1 to speak to the Covid-19 team. The website has links to support packages. Business Gateway also have a helpline. | 0300 303 0660 https://findbusinesssupport.gov.scot/coronavirus-advice The Business Gateway Highland team can be contacted on 01463 896759 |
| Ross & Cromarty Citizens Advice Bureau | Here to help you with problems when you aren?t sure of whereto go or who to turn to. Free, impartial, independent and confidential advice is offered to anyone in our community who is in need. This includes help and information on benefits, work, debt and money, consumer issues, housing family, law and courts, immigration and health. The website provides useful links and there is also a helpline if you need to talk to someone. | 01349 864850 or 01349 883333 https://www.citizensadvice.org.uk/scotland/health/coronavirus-what-it-means-for-you-s/ |
| Shielding (Highland Council) | If you fall within one of the groups recommended to shield and need support, call the Highland Council. | 01349 886669 |
| Highland Third Sector Interface | HTSI is an independent charity that is coordinating the volunteer response to Covid-19. | 0131 474 8000 https://www.covidhelp4highland.org/ |
National Helplines
| Name/Group | Purpose/Description | Contact Number/info |
| Alcoholics Anonymous | 24hr Helpline to talk to a trained councillor to help you deal with your problems | 0800 9177650 |
| Childline | Helpline for children and young people up to 18 years to talk to trained councillor to help you deal with your problems | 0800 11 11 |
| Women’s Aid Outreach Service | Confidential information if you are suffering from domestic abuse or need a safe place to stay | 07715 532 979 or 01349 863 568 |
| Al-Anon Family Helpline | Helps relatives, friends and colleagues of problem drinkers. | 020 7403 0888 |
| Know the Score | information about illegal drugs | 0800 587 5879 |
| MS Society | Help for information and emotional support | 0808 800 8000 |
| The Samaritans | The Samaritans ? Listen and support anyone of any age about anything. No worry, no anxiety, no feeling too trivial. If it matters to you, then talking may help | 116 123 free of charge |
| Alzheimer Scotland | Action on dementia with 24hr helpline | 0808 808 3000 |